Ace Electronics
MG-1/9, Vikas Puri
New Delhi-110018
Aug 4, 2013
The Manager
Haier Electronics
Near Great India Palace Noida Sector-38
Noida,U.P
Subject: Faulty
supply.
Respected Sir/Maam
With due regards this letter is to bring to your
kind notice the faults in the ‘Haier Compact Refrigerators’ that your company
has delivered to our manufacturing outlet; carrying Order no. Refrig/36594690005646 dated 28th July
2013 in response to our letter having Ref no. Haier/Refrig/967155 dated 20th July
2013 which contained the order and specifications of the Compact Refrigerators,
Model No. A113 as required by our company.
We are getting constant complains from the
costumers. The machines are a total of 60 in number out of which 35 are sold. The
regulator motors in the refrigerators are running constantly leading to the
risk of overheating and breaking completely. Second problem in some pieces is
the faulty Temperature Control Dial, as a result of which the costumers are
claiming for an exchange or money back.
Since we are having only the old stock of
refrigerators up for sale, you are hereby requested to either replace these
faulty machines or send someone who can repair them since they are in warranty,
as soon as possible.
Thank you for the consideration.
Yours Sincerely
Nitesh Dixit
Sales Executive
Ace Electronics
Encl: Copy of letter Ref. no.
Haier/Refrig/967155
CC: Head of
Sales and Purchase.
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