Nitesh Dixit A2305412298

Ace Electronics

MG-1/9, Vikas Puri

New Delhi-110018

Aug 4, 2013

The Manager

Haier Electronics

Near Great India Palace Noida Sector-38

Noida,U.P

Subject: Faulty supply.

Respected Sir/Maam

With due regards this letter is to bring to your kind notice the faults in the ‘Haier Compact Refrigerators’ that your company has delivered to our manufacturing outlet; carrying Order no. Refrig/36594690005646 dated 28^th July 2013 in response to our letter having Ref no. Haier/Refrig/967155 dated 20^th July 2013 which contained the order and specifications of the Compact Refrigerators, Model No. A113 as required by our company.

We are getting constant complains from the costumers. The machines are a total of 60 in number out of which 35 are sold. The regulator motors in the refrigerators are running constantly leading to the risk of overheating and breaking completely. Second problem in some pieces is the faulty Temperature Control Dial, as a result of which the costumers are claiming for an exchange or money back.

Since we are having only the old stock of refrigerators up for sale, you are hereby requested to either replace these faulty machines or send someone who can repair them since they are in warranty, as soon as possible.

Thank you for the consideration.

Yours Sincerely

Nitesh Dixit

Sales Executive

Ace Electronics

Encl: Copy of letter Ref. no. Haier/Refrig/967155 

CC:  Head of Sales and Purchase.