P. Vishal Rao
A-44, Pushpanjali Apartments,
Sec-4 , Plot no -10,
Dwarka ,
New Delhi-110078.
1 July 2013
Mr Giri Varathan
General Service Manager
A-383, Part-1, R-2,
Road No.28, Wagle Industrial Estate,
Thane,
Mumbai- 400604.
Dear Mr Varathan,
Re: Faulty Powder Coating And Painting
Machine
On 17June 2013, I purchased a Powder Coating and Painting machine from
your store for Rs 50,000 – serial number 2900555. The machine was advertised as
being ‘on sale’. Please find copies of my receipt and the warranty attached.
I used the machine for two weeks with no problems. On 29 June 2013 the
pressure gauge stopped working. I checked the user manual and followed all the
steps listed in the trouble-shooting guide, but nothing helped. The machine appears
to be faulty and is now unfit for its purpose – that is, it no longer makes
paints or powder coats.
I returned to your store with the machine on 30 June 2013 and asked Mr
Sharma, your sales representative, if he could repair the machine, or replace
it with a new item.
Mr Sharma inspected the machine and found it was irreparable. As it was
a discontinued model and your store no longer had any in stock, Mr Sharma
explained that I could upgrade the machine for an extra Rs10,000. I stated that
I did not want to pay any extra, and that I wanted the machine replaced with a
machine of equal value, or my money refunded. Mr Sharma advised that he could
not offer me anything, as the machine was on sale and your store does not offer
refunds on sale items.
I am within my rights to request a refund for a faulty product. I would
like to return the machine to your store for a full refund of the purchase
price. I would appreciate this matter being resolved within the next 10
business days.
If I do not hear from you within 10 business days, I will forward my
complaint to Consumer Affairs for further advice.
Please contact me by telephone or email (details provided above) at any
time to discuss this letter.
Yours sincerely,
P. Vishal Rao
P. Vishal Rao
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