9MAE5 EDUSOMEDIA BLOG : COMMUNICATION SKILLS
Sunday 27 September 2015
Wednesday 1 April 2015
Arnab and the Lambo: Here’s the real story behind the ruckus
It all started with the rumors of Arnab Goswami having been caught speeding on the sea-link. The news anchor, who was actually trying to be a Good Samaritan was initially accused of breaking the law. In reality, he was the man who called the police officials to report the antics of the speed junkie creating a nuisance. There, however, is no or little clarity about what happened in the interim or later.
Curious to figure out as to where exactly Goswami spotted the accused, and how the police managed to track down the speeding car so quickly, Motoroids contacted S. Jaykumar, Deputy Commissioner Of Police, Zone-III to get a better view of the entire episode and this is what we learnt.
The most interesting aspect of the entire episode is that accused didn’t just do a single run of the sea-link. In a bid to quench his hankering for a shot of adrenaline he decided to make several trips up and down the elevated road and sea face in the Lamborghini Huracan. The driver of the Lamborghini, Samvit Ramesh Tara (39), a Juhu based businessman, was intercepted later at the sea face after receiving a complaint call from Goswami. Moreover, according to the Deputy Commissioner of Police, Tara was not carrying a driving license at the time of the incident.
The red Lamborghini Huracan seen in the images is the Test Drive Vehicle of Lamborghini Mumbai. There are conflicting views about the driver and the Lamborghini. While some say that the accused, Tara, already owns a Lamborghini Huracan and test car was loaned to him as a substitute for his car which is currently in the workshops. Others say that he took the vehicle out for a test drive as a prospective customer. We were not able to contact Samvit Tara to hear his side of the story.
Sunday 29 March 2015
Telephonic Etiquette
Most people who use the phone don't think too much about phone etiquette. Yet, it's very important that people get acquainted with basic phone etiquette to ensure a smooth and nice conversation. Sometimes, people can get angry because the other party doesn't practice any phone etiquette. Here are some tips for developing home phone etiquette, work phone etiquette, and cell phone etiquette. Although email and instant messaging are quickly becoming standard forms of office communication, the telephone still plays an important role in business. Just like a face-to-face meeting, telephone conversations are expected to and should follow certain rules of etiquette to help make the experience pleasant and productive for all those involved. It's easy to forgo manners when talking over the phone. Distractions abound, from impromptu meetings or email notifications blinking on your computer screen. Remember that a conversation over the phone carries just as much weight as a face-to-face meeting, as it is a great opportunity to communicate in real time
Home Phone Etiquette
·Generally, phone calls should not be made before 7:00am and after 10:00pm.
·In case you dial a wrong number, don't forget to apologize.
·When the maid picks up the phone on behalf of the members of the family, she should respond by saying – "Mrs X is not at home, May I take a message?" It is recommended that she takes the number of the caller too.
·Your answering machine message in your absence should preferably mention a phone number where you can be contacted. This could be an emergency!
·If you will be receiving a call at a very early or very late time of day, let your housemates know so they will be prepared for the phone ringing.
·Avoid long phone conversations when you know someone else is waiting for a call, or needs to use the phone
Work Phone Etiquette
·Clear your mind from all tasks at hand and respond sincerely to the caller.
·Prepare yourself for the phone call before speaking.
·Be sure to respond by the third ring.
·Greet and speak to the caller respectfully.
·Speak in a clear, soft presentable tone, moderate speed, and volume.
·In case you don't have the information the caller wants, pass the phone call to the correct person and ensure that the query has been resolved. Alternatively, you can simply take the call back and give the person a time frame in which you will respond to the query.
·Switch off the monitor of your computer.
·Do not eat or chew something in your mouth.
·Smile before taking the call, this allows you to be more amicable.
·Never use the phrases I Don't Know, I Can't Do That, You Have To, Just a Second, and No.
·While leaving a professional message, always leave the phone/cell phone number where you can be reached.
·Keep a pen and a paper handy so that certain important details can be noted down.
·If you receive a call from home and you are not on a break, keep it short, and resume your work.
·For conference calls, make a call from a location that is quiet, identify yourself, and avoid putting it on hold for any reason. Don't indulge in casual conversations with the others, and wait till you are greeted personally.
Cell Phone Etiquette
·While in movie theatres, you should either turn off mobile phone or keep it on silent mode.
·While spending some time with your family at a public place, don't talk on the cell phone.
·While attending an evening party, turning off your mobile phone is advisable. In case you are waiting for an important call, don't forget to let your host know about it.
·Cell phones should strictly not be used while you are driving.
·If your cell phone rings while you are talking to someone, take the call only if it is important and excuse yourself for the duration of the call.
·While talking to someone during such an occasion, you should not send text messages.
·If you must take a call while in public, avoid loud places, and try to find a quiet secluded place to speak on the phone.
·Avoid using your phone in the restroom.
·Use appropriate volume when speaking on the phone, everyone around you does not need to hear your conversation.
·Avoid using your phone while paying for things in person. It is impolite to the cashier, and you may miss something important, like an incorrect charge or order.
·Try to remain aware of your surroundings while on the phone, especially when texting, you don't want to run/walk into anything.
·Avoid excessively loud or annoying ring-tones, they can be very disruptive or aggravating to those around you.
·Be aware of your language while in public, yelling, rude language and profanity may be inappropriate and offensive to those within earshot.
Your own voice mail
If you have to leave a message or voice mail for someone, make it short and to the point. Speak clearly and slowly and leave your name, phone number, and a brief message. Say your name and number at the beginning and again at the end of the message, especially if you don't know the person you're calling. If the voice mail system allows you to play back your message, consider taking advantage of that feature to make sure your message is clear and communicates your needs.
Returning messages promptly is always appreciated. It's customary to return telephone calls within 24 hours. If you cannot attend to the caller's needs within that time, briefly phone the person to say when you will be available.
The message you leave as your outgoing message is an important business tool. Information is critical. The best messages communicate several key things to the person calling you: your name, the organization and/or group you're in, the current date (this tells them you are checking your messages), whether you are in the office or not that day, when to expect a call back, whom to contact if the call is urgent, and how to get to that person.
This seems like an enormous burden, but it just requires a little discipline first thing every morning or last thing every night. If you've ever called someone and gotten a generic voicemail, you know how disconcerting it can be. Is the person on vacation? Will I get a call back? When? So it's especially important for people who travel frequently to attend to outgoing messages.
Of course, you can simplify the approach and perhaps change your message once a week providing an update of the days you'll be out of the office that week. Any useful information in your outgoing message will make your caller feel more comfortable that the message is important and you will respond. Be sure to respond.
Conclusion
Telephone etiquettes are not rules but they help form better relationships with colleagues, clients, family members, friends, neighbors, and even strangers! .Good cellphone etiquette is similar to common courtesy. Conversations and text exchanges have a tendency to distract people from what's happening in front of them. Cellphone users should be thoughtful, courteous and respect the people around them.
By:-
Aggam Jain
Abhishek Godara
Adesh Kumar
Joseph Akhil Sebastian
Home Phone Etiquette
·Generally, phone calls should not be made before 7:00am and after 10:00pm.
·In case you dial a wrong number, don't forget to apologize.
·When the maid picks up the phone on behalf of the members of the family, she should respond by saying – "Mrs X is not at home, May I take a message?" It is recommended that she takes the number of the caller too.
·Your answering machine message in your absence should preferably mention a phone number where you can be contacted. This could be an emergency!
·If you will be receiving a call at a very early or very late time of day, let your housemates know so they will be prepared for the phone ringing.
·Avoid long phone conversations when you know someone else is waiting for a call, or needs to use the phone
Work Phone Etiquette
·Clear your mind from all tasks at hand and respond sincerely to the caller.
·Prepare yourself for the phone call before speaking.
·Be sure to respond by the third ring.
·Greet and speak to the caller respectfully.
·Speak in a clear, soft presentable tone, moderate speed, and volume.
·In case you don't have the information the caller wants, pass the phone call to the correct person and ensure that the query has been resolved. Alternatively, you can simply take the call back and give the person a time frame in which you will respond to the query.
·Switch off the monitor of your computer.
·Do not eat or chew something in your mouth.
·Smile before taking the call, this allows you to be more amicable.
·Never use the phrases I Don't Know, I Can't Do That, You Have To, Just a Second, and No.
·While leaving a professional message, always leave the phone/cell phone number where you can be reached.
·Keep a pen and a paper handy so that certain important details can be noted down.
·If you receive a call from home and you are not on a break, keep it short, and resume your work.
·For conference calls, make a call from a location that is quiet, identify yourself, and avoid putting it on hold for any reason. Don't indulge in casual conversations with the others, and wait till you are greeted personally.
Cell Phone Etiquette
·While in movie theatres, you should either turn off mobile phone or keep it on silent mode.
·While spending some time with your family at a public place, don't talk on the cell phone.
·While attending an evening party, turning off your mobile phone is advisable. In case you are waiting for an important call, don't forget to let your host know about it.
·Cell phones should strictly not be used while you are driving.
·If your cell phone rings while you are talking to someone, take the call only if it is important and excuse yourself for the duration of the call.
·While talking to someone during such an occasion, you should not send text messages.
·If you must take a call while in public, avoid loud places, and try to find a quiet secluded place to speak on the phone.
·Avoid using your phone in the restroom.
·Use appropriate volume when speaking on the phone, everyone around you does not need to hear your conversation.
·Avoid using your phone while paying for things in person. It is impolite to the cashier, and you may miss something important, like an incorrect charge or order.
·Try to remain aware of your surroundings while on the phone, especially when texting, you don't want to run/walk into anything.
·Avoid excessively loud or annoying ring-tones, they can be very disruptive or aggravating to those around you.
·Be aware of your language while in public, yelling, rude language and profanity may be inappropriate and offensive to those within earshot.
Your own voice mail
If you have to leave a message or voice mail for someone, make it short and to the point. Speak clearly and slowly and leave your name, phone number, and a brief message. Say your name and number at the beginning and again at the end of the message, especially if you don't know the person you're calling. If the voice mail system allows you to play back your message, consider taking advantage of that feature to make sure your message is clear and communicates your needs.
Returning messages promptly is always appreciated. It's customary to return telephone calls within 24 hours. If you cannot attend to the caller's needs within that time, briefly phone the person to say when you will be available.
The message you leave as your outgoing message is an important business tool. Information is critical. The best messages communicate several key things to the person calling you: your name, the organization and/or group you're in, the current date (this tells them you are checking your messages), whether you are in the office or not that day, when to expect a call back, whom to contact if the call is urgent, and how to get to that person.
This seems like an enormous burden, but it just requires a little discipline first thing every morning or last thing every night. If you've ever called someone and gotten a generic voicemail, you know how disconcerting it can be. Is the person on vacation? Will I get a call back? When? So it's especially important for people who travel frequently to attend to outgoing messages.
Of course, you can simplify the approach and perhaps change your message once a week providing an update of the days you'll be out of the office that week. Any useful information in your outgoing message will make your caller feel more comfortable that the message is important and you will respond. Be sure to respond.
Conclusion
Telephone etiquettes are not rules but they help form better relationships with colleagues, clients, family members, friends, neighbors, and even strangers! .Good cellphone etiquette is similar to common courtesy. Conversations and text exchanges have a tendency to distract people from what's happening in front of them. Cellphone users should be thoughtful, courteous and respect the people around them.
Aggam Jain
Abhishek Godara
Adesh Kumar
Joseph Akhil Sebastian
Tuesday 24 March 2015
WORK PLACE ETIQUETTE:Minding your manners in the workplace
It's been said that good manners will open doors that the best education cannot. A recent survey by OfficeTeam found that 80 percent of executives say clothing affects an employee's chances of earning a promotion. In a separate survey, the company also found that nearly 40 percent of managers do not respond favorably to social media "friend" requests from employees while 46 percent aren't keen on connecting with their boss on social media.
But leading the way in terms of contributing to poor form in the work place — and not all that surprisingly — is the inappropriate use of technology. In fact, a recent study by Robert Half Technology found that 64 percent of surveyed CIOs said the increase use of mobile devices, including cell phones and tablets, has led to a significant increase in breaches of workplace etiquette.
Because it's statistically important to Bring Your Manners to Work every day, The Protocol of workplace :
* Don't cell yell. People tend to speak three times louder on a cell phone than in person. Mind your volume.
* Do respect people's personal space while on the phone. A ‘safe cell distance' is considered to be 10 feet.
* Don't check your phone during meals and meetings. Instead keep phones off or on vibrate and pay attention to and engage those around you.
* Do dress appropriately for the work place. In other words, save the see-through dresses, sandals with socks, Lycra bike shorts, muscle shirts, and plunging necklines for other occasions.
* Don't "borrow" from other people's desks or (dare I even say it) lunches without permission.
* Do clean up your messes, be it in the kitchen or at the copier, don't expect others to clean up after you.
* Don't gossip. Over-sharing about your own personal life should also be avoided.
* Do be on time to meetings, conference calls, and appointments.
* Don't sink to someone else's standards. Just because coworkers behave badly is not a reason for you to follow suit. Always keep your poise and do the right thing, even if you're doing it alone. It matters and will be noticed.
If a coworker's behavior is infringing upon your ability to perform your job well, address it directly with the individual.
Clearly state how their behavior is impacting you, and, perhaps, others. Kindly request a change of behavior emphasizing how everyone could benefit from it. If the problem persists and is truly more than a mere annoyance, then bring it to the attention of your supervisor.
On the other hand, if a change happens, by all means be sure to say "thank you."
Authorstream Link :- http://www.authorstream.com/ Presentation/stunnermanpreet- 2430695-work-place-etiqutte- abhishek-kaushik-a2325312028/
YouTube Link :- https://www.facebook.com/l. php?u=https%3A%2F%2Fwww. youtube.com%2Fwatch%3Fv% 3D0hryUe19Dq0&h=VAQEkfYn5
YouTube Link :- https://www.facebook.com/l.
By-
Abhishek kaushik (A2325312028)(GP)
Amandeep Sura(A2325312018)
Jatin Vadhera(A2325312024)
Manpreet Singh (A2325312013)
ANDROID
When I hear the word android,the first word which comes to my mind are the “APPS”.Apps truly have played an important role in customizing our lives from simple to a hi-tech one.All those mythical technologies from the Hollywood movies have been trying to prove their existence through the apps and the ultimate benifeciaries of these developments is the common man.
If we go by the wikipedian definition , then“Android is a mobile operating system (OS) based on the Linux kernel and currently developed by Google. With a user interface based on direct manipulation, Android is designed primarily for touchscreen mobile devices such as smartphonesand tablet computers, with specialized user interfaces for televisions (Android TV), cars (Android Auto), and wrist watches (Android Wear). The OS uses touch inputs that loosely correspond to real-world actions, like swiping, tapping, pinching, and reverse pinching to manipulate on-screen objects, and a virtual keyboard. Despite being primarily designed for touchscreen input, it also has been used in game consoles, digital cameras, regular PCs (e.g. the HP Slate 21) and other electronics”.
A revolutionary invention on its own,android has been a great companion of people around the world since its introduction into the market.An operating system handy and easy to use than any other os has shaped our lives in a new set of style.Every activity of today’s world is possible through a single login of an app created for a specific purpose.From bill payment to shopping,from travel booking to enquiries every second activity is minimized into an app.All you have to do is log in and just sit and complete the easy steps.That’s it,you are done.Simple has got simpler.The best thing about an android phone is that it comes from varying range of prices that any middle class can afford.
Summing up the article I would like to conclude by being hopefull for more future developments so that the lags in android is overcomed and it becomes more user friendly.
Authorstream link :- http://www.authorstream.com/ Presentation/sahuakash92- 2430279-android/
YouTube Link :- https://www.youtube.com/watch? v=wraus_FdKeA&feature=youtu.be
By:- Akash Kumar Sahu(A2305412272)
Kunal Sharma(A2305412275)
Ayush Awasthi(A2305412273)
Ankit Antil(A2305412296)
If we go by the wikipedian definition , then“Android is a mobile operating system (OS) based on the Linux kernel and currently developed by Google. With a user interface based on direct manipulation, Android is designed primarily for touchscreen mobile devices such as smartphonesand tablet computers, with specialized user interfaces for televisions (Android TV), cars (Android Auto), and wrist watches (Android Wear). The OS uses touch inputs that loosely correspond to real-world actions, like swiping, tapping, pinching, and reverse pinching to manipulate on-screen objects, and a virtual keyboard. Despite being primarily designed for touchscreen input, it also has been used in game consoles, digital cameras, regular PCs (e.g. the HP Slate 21) and other electronics”.
A revolutionary invention on its own,android has been a great companion of people around the world since its introduction into the market.An operating system handy and easy to use than any other os has shaped our lives in a new set of style.Every activity of today’s world is possible through a single login of an app created for a specific purpose.From bill payment to shopping,from travel booking to enquiries every second activity is minimized into an app.All you have to do is log in and just sit and complete the easy steps.That’s it,you are done.Simple has got simpler.The best thing about an android phone is that it comes from varying range of prices that any middle class can afford.
Summing up the article I would like to conclude by being hopefull for more future developments so that the lags in android is overcomed and it becomes more user friendly.
Authorstream link :- http://www.authorstream.com/
YouTube Link :- https://www.youtube.com/watch?
Kunal Sharma(A2305412275)
Ayush Awasthi(A2305412273)
Ankit Antil(A2305412296)
SOCIAL MEDIA ETIQUETTES
WHAT IS ETIQUETTE?
Etiquette is defined by Merriam Webster as: “the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.” “Social and official life” applies not only to face-to-face interaction, but to our online interactions as well.
Having proper etiquette on the social web means being aware of your audience, understanding how they communicate and being a valuable, welcome and positive contributor to the community. It is all about how you should conduct yourself while engaging across the social web. It’s about using good common sense, being yourself and acting like you would if you were having these interactions face to face.
PROPER ETIQUETTE HAS ITS BENEFITS
There are three main benefits to exhibiting proper etiquette that we will highlight and review.
They are:
• Reciprocation
• Respect
• Reliability
Reciprocation: Simply put, it’s about give and take. You do not want to be known as someone who spends all their time online promoting themselves. Whether you use social media personally or professionally, you will want to make sure you are not solely sharing your content.
Respect: Following proper etiquette can earn us the respect of our peers and community members. Think back to the golden rule; treat others the way you would like to be treated. Being polite and kind to others shows that you value them and people appreciate being valued. People will respect you for the way you behave online, and with respect comes trust. Keep in mind that respect is earned and not always given lightly. A few kind interactions are not all that is required. It is based on consistent behaviour.
Reliability: Build relationships across your social networks before you actually need them. When you do this, you will have a community that you can rely on and your community members will know that they can rely on you too. Your community will learn that they can expect the right behavior from you at all times.
EXHIBITING PROPER ETIQUETTE:
Hello and Goodbye - There are some basics everyone should know for interacting across the social web and they aren’t all that much different from interacting offline. For example, on a real-time platform like Twitter it might be a good idea to say hello and goodbye. Saying hello when you jump online is a nice way to start your daily time online and encourage conversation. Saying goodbye at the end of your time online lets people know when you’re heading offline. No one likes to be left hanging in the middle of a conversation.
Introductions – Introduce yourself and introduce others. Anytime you friend, follow or engage with people who may not know you, it is always a good idea to introduce yourself and share some of the basics like who you are and where you are from.
Start with a simple hello, who you are and where you are at geographically. If you are connecting for business purposes, be clear about that and add what you do. If you are connecting on a personal level add a little about the interests you share. Introducing yourself helps to break the ice and open the door to conversation.
Please and Thank You - Say please and thank you. If you want to share content ask politely. If someone has shared yours be sure to thank them whenever possible. Though you may not be able to respond to every comment on your blog or Facebook page, you can take a moment to respond to a few and perhaps make a general statement thanking everyone who shared your content.
Cliques - If your social circle online is a large one, there are probably people in it that you don’t know as well as others or not at all. Review your friends/follower lists frequently. Set some time aside each week to manage your following/follower ratio. It’s ok to step outside your comfort zone and expand your horizons when it comes to connecting. Not everyone you connect with has to be like-minded. Diversity breeds inspiration.
The Three Ds
No one wants to get a call from the company legal department letting them know something they shared online got them into a heap of trouble. Whether you are using social media for personal or professional purposes, take some time to familiarize yourself with The Three Ds.
Disclosure: Do not disclose trade secrets or intellectual property (yours or your clients’). It’s safe to say it would be in bad form to have an online discussion about what goes on behind closed doors at your company. Not only could it cost you your job but it could actually give your company’s competitors an unfair advantage.
Defamation: Do not make statements about someone that are false and could potentially cause economic consequences. If you do, you may find yourself facing a judge. Social media enthusiasts are not exempt from the general laws of libel and privacy.
Discrimination: Do not make rude statements about any of the protected classes (age, sex, race, religion etc.) or share/make inappropriate jokes. Don’t forget that social sites do not allow you to know your complete audience and you don’t want to say anything to offend anyone.
Quick Tips for Twitter, Facebook, Blogs and LinkedIn
Twitter
• Share great content & create conversations • Watch your language• Keep automation to a minimum• Promote others more than yourself• Keep the caps lock off• Review before you retweet• If you have an issue with an individual/company, rather than attack, reach out for resolution.
Facebook
• Send your friend request only once and be respectful if it’s not accepted • Choose photos that represent you well • Use status updates to invite conversation• Tag photos judiciously • Keep private subject matter off the public wall.
Blogs / Forums
• Be a part of the community• Leave thoughtful comments• Don’t use comments to self-promote• Welcome differing opinions• Help promote tolerance • Don’t have music or videos that start automatically • Pop-ups are pesky• Be transparent.
LinkedIn
• Connect only with people you know• Use email for connecting and communication not just promotion• Include how you are connected when sending invites• We all have busy outside lives - stick to regular business hours.
Handling Difficult Situations Gracefully
Handling difficult situations doesn’t have to be difficult. The best way to handle any difficult situation is to be prepared for it. You can do that by creating guidelines for handling issues so that if and when one arises you can follow the steps to successfully resolving it. Use your company handbook as a reference when building your social media handbook as many of the same rules will apply.
For example What if someone in your company fires off a rogue tweet? Don’t worry, we all make mistakes and everyone knows that. Though company policy might be to delete the offending tweet, don’t pretend it didn’t happen. And remember that it might have been shared before you could delete it. So be swift! Explain, apologize and move forward. The longer you go without an explanation the more speculation builds. It doesn’t have to be the end of the world.
Authorstream link: http://www.authorstream. com/Presentation/shivam987- 2426160-social-media- etiquette/
Youtube link: https://youtu.be/Fp_ 5lafDHns
By:- Shivam Singh (A2325312014)
Authorstream link: http://www.authorstream.
Youtube link: https://youtu.be/Fp_
By:- Shivam Singh (A2325312014)
M.B. Srivathsa (A2325312007)
Himanshu Bajetha (A2305412274)
Gursahib Singh (A2325312019)
AeroMobil 3(The Flying Car)
AeroMobil, Beautiful flying car. Beautifully integrated. Transforms in seconds from an automobile to an airplane. Gives you freedom to move.
AeroMobil is a flying car that perfectly makes use of existing infrastructure created for automobiles and planes, and opens doors to real door-to-door travel. As a car it fits into any standard parking space, uses regular gasoline, and can be used in road traffic just like any other car. As a plane it can use any airport in the world, but can also take off and land using any grass strip or paved surface just a few hundred meters long.
The current flying car prototype AeroMobil 3.0 incorporates significant improvements and upgrades to the previous pre-prototype AeroMobil 2.5.
It is now finalised and has been in regular flight-testing program in real flight conditions since October 2014.
The AeroMobil 3.0 is predominantly built from advanced composite material. That includes its body shell, wings, and wheels. It also contains all the main features that are likely to be incorporated into the final product, such as avionics equipment, autopilot and an advanced parachute deployment system.
AeroMobil 3.0 also implements a number of other advanced technologies, such as a variable angle of attack of the wings that significantly shortens the take-off requirements, and sturdy suspension that enables it to take-off and land even at relatively rough terrain.
AeroMobil 3.0 also implements a number of other advanced technologies, such as a variable angle of attack of the wings that significantly shortens the take-off requirements, and sturdy suspension that enables it to take-off and land even at relatively rough terrain.
To watch video click here: https://youtu.be/kzYb68qXpD0
By:Shivam Singh (A2325312014)
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